Warranty Details

Vannplastic Limited (hereafter known as VP Ltd) offers this warranty to the original purchaser of our UK manufactured polymer/wood composite decking product (Ecodek®). For the purposes of this warranty, the decking product consists of a range of 25mm x 138mm deck boards available with 3 surface finishes (grooved, ribbed and smooth) and in seven standard colours (Sand, Tan, Moroccan Brown, Dark Brown, Light Brown, Pebble Grey and Black).

Under normal use and service conditions, the product is guaranteed for a period of 25 years
from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting. If a fault occurs with the decking within the warranty period, then the purchaser shall notify VP Ltd in writing. VP Ltd will investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by VP Ltd will be charged to the purchaser at cost and will be fully refundable if VP ltd’s product is found to be at fault).

If the material is found to be at fault, then VP Ltd will either replace the material or refund a
percentage of the original material purchase price. VP Ltd will not accept any claim for any
consequential losses, nor will any recompense be made to the customer for initial installation costs.

To make a claim under this warranty, the original purchaser shall send to VP Ltd, a
description of the fault, proof of purchase and photographic evidence. VP Ltd does not warrant against and is not responsible for, and no implied warranty shall be
deemed to cover, any condition attributable to:

• Improper installation and/or failure to abide by the installation guidelines contained
  within the technical data.
• Use of Ecodek® in an application not recommended by VP Ltd or a use which
  contravenes Building Regulations.
• Movement, distortion, settling or collapse of the ground and/or supporting structure
  upon which Ecodek® is installed.
• Any act of God (i.e. earthquake etc) or environmental act (pollution fallout etc).
• Variations or changes in colour of the product.
• Faults due to improper handling or storage of the product.
  

If there is any dispute over a claim, the decision of VP Ltd is final and binding.